Return Policy Page
Dealzpoint.com Return & Refund Policy
At Dealzpoint.com, we want you to be completely satisfied with your purchase. Our return policy is designed to offer you a hassle-free experience in case you need to exchange, replace, or request a refund for your order.
Please note that returns are facilitated directly by the respective sellers on our platform. The options for exchange, replacement, or refund may vary depending on the product category. The return policy mentioned on the individual product page will override this general policy, so we strongly recommend reviewing the specific policy listed with each item before making a purchase.
1. Return Policy Overview
Our return policy is divided into three parts for clarity. Please read all sections carefully to understand the conditions under which returns are accepted.
Part 1: Category-wise Return Window & Actions Possible
| Category | Return Window | Actions Possible | Conditions (if any) |
|---|---|---|---|
| Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc. | 10 days | Refund or Replacement | Must be unused, in original packaging |
| Lifestyle: Watches, Winter Wear (Jackets, Sweaters, Shawls, Thermals, etc.) | 10 days | Refund, Replacement, or Exchange | Tags must be intact |
| Lifestyle: T-Shirts, Footwear, Ethnic Wear, Bags, Sunglasses, etc. | 14 days | Refund, Replacement, or Exchange | Unworn, undamaged, with original tags |
| Medicine (Allopathy & Homeopathy) | 2 days | Refund only | Non-returnable if seal is broken |
| Home: Home Decor, Furnishings, Household Items | 7 days | Refund or Replacement | Unused, in original condition |
| Books (All categories) | 7 days | Replacement only | No refunds; only replacement for damaged/wrong items |
| Sports & Fitness Equipment (Racquets, Balls, Gym Gear, etc.) | 7 days | Replacement only | Must be unused, in original packaging |
| Auto Accessories (Helmets, Car Kits, etc.) | 7 days | Replacement only | Free replacement if defective or incorrect item received |
Important Conditions for Returns:
✅ Original packaging, tags, and accessories must be intact.
✅ Products must be unused, undamaged, and in resalable condition.
✅ Free replacement within 7 days if the product is defective, damaged, or incorrect.
❌ Personalized/customized products are non-returnable.
❌ Products with broken seals (e.g., medicines, skincare) cannot be returned.
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